Our Policies

Service Cancellation and Rescheduling:
Please contact us immediately if you need to cancel or reschedule at least 24 hours prior to your appointment. This policy is to ensure our schedule stays available to those who are serious about keeping their appointments. Your understanding is greatly appreciated!

The details: Last minute cancellations, reschedules or no-shows will be charged the first time for 50% of the service fee. Anytime thereafter, you will be charged for 100% of the service fee. We understand emergencies happen and can discuss further if this is the case. 

If you arrive late to your appointment, we will do as much as possible in the time remaining, but the treatment will be completed at the original time scheduled. Our clients have always been appreciative to begin their facial treatments on time, and we strictly adhere to these policies to be respectful of everyone’s schedule.

Product Return Policy:
We do not accept returns or give refunds on products sold from The ModernÜ. However, your satisfaction is extremely important to us and if you find that a product is damaged, defected or simply irritating your skin, please notify us within 7 days of purchase and we will be happy to find a solution for you!