Service Cancellation and Rescheduling:
The ModernÜ requires a minimum 24 hour notice when making changes to your appointment. Please contact us via text, call, email or proceed through the online system if you need to cancel or reschedule at least 24 hours prior to your appointment. This policy is to ensure our schedule stays available to those who are serious about keeping their appointments. Your understanding is greatly appreciated!
The details: Last minute cancellations, reschedules and no-shows will be expected to pay for 50% of the service fee for first-timers. Anytime thereafter, you will be charged for 100% of the service fee. I understand emergencies happen and we can talk if this is the case.
If you arrive late to your appointment, the esthetician will do as much as possible in the time remaining, but the treatment will still be completed at the original time. Our clients have always been appreciative to begin their facial treatments on time, and we strictly adhere to these policies to be respectful of everyone’s time and schedule.
Product Return Policy:
Your satisfaction is extremely important to us. If you find that you need to return a product, please contact us at 310-721-9212 within 7 days of your delivery or in-studio purchase. We are happy to replace that product within 7 days and once the product has been sent back to us. Damaged or defected products may be returned for a refund or replacement if we are notified immediately and the item is sent back within 7 days. Please note: The ModernÜ is not responsible for lost returns sent by mail.